Efficiency, customer satisfaction and innovation are critical for organizations that want to grow and be future-oriented. Yet many companies find that their processes do not function optimally. This often leads to inefficiencies and frustrations. So the big question is; how can you get this right and stay agile?  

The challenge: future-proofing processes

For many organizations, including WML (Waterleiding Maatschappij Limburg), growth, technological developments and changing regulations pose major challenges. Especially to also adapt your processes accordingly. An important process at WML is the revision processing process within the Construction Pipelines department. This process involves the electronic processing of geographical data supplied by contractors carrying out repairs and projects.

To make the process more efficient, WML engaged Valid to analyze and optimize the revision processing process with the Valid Quick Scan. At Valid, we believe that success is based on trust, technology and growth(Trust > Tech > Thrive). Confident in our years of experience in process optimization, WML partnered with us to future-proof their processes. 

The approach: insight through collaboration and data 

The Valid Quick Scan is a customized approach consisting of six phases in which Valid combines in-depth analysis with technology and team insights. This approach was applied at WML for the analysis of the revision processing process.

The six phases in a row:

• Process selection: Choose a process that is important to your organization's goals.
• Analysis of the current situation: We map the "As-Is" situation with process modeling and data analysis.  
• Identifying bottlenecks: Through audits, interviews and workshops, we discover where processes are stuck or inefficient.   
• Determine improvement options: formulate practical improvements, such as cost savings, performance improvements or innovative solutions.  
• Prepare advisory report: All findings are summarized in a clear report, including concrete advice and an overview of improvement activities.
• Evaluate and plan: Together we engage in conversation to evaluate the findings.    

The results: impact of the Valid Quick Scan 

The result is a practical improvement plan that makes processes more efficient, customer-oriented and competitive. This included for WML: 

• Mapped Processes in BPMN (BizzDesign);
• Gaps mapped and insight into work processes; 
• Understanding improvements/changes/functionalities to be made through the ongoing Geographic Information Systems (GIS) project;
• Work instructions written, communicated and trained within the department;  

Growing together toward success 

Valid's Valid Quick Scan is a proven method to gain insight into business processes and improve them immediately. The cooperation with WML shows how trust (Trust), technology (Tech) and a focus on growth (Thrive) lead to sustainable results. This approach goes beyond solving problems. It helps organizations become future-proof and remain agile. Customers and employees quickly notice the difference as a result. And you quickly create financial and qualitative impact and stay dynamic. 

Change managers support sponsors and other roles during the change to perform their role effectively, be able to fulfill his or her role and carry the responsibilities. The importance of change management is additionally clarified and the role of the sponsor is powerfully established so that successful change results will be achieved.