What IT services can you outsource?

There are many different IT services you can outsource, depending on the needs, situation and type of organization. Below is an overview of the most common services that companies outsource:

• IT infrastructure management: Maintaining and managing IT infrastructure - such as servers, network and storage - is an intensive task that requires a lot of technical knowledge. An external partner can take this off your hands, keeping your IT infrastructure running reliably and optimally.
• Workplace management: Workplace management includes everything related to the hardware, software and support systems that employees use every day. By outsourcing workplace management, employees always get quick help with technical problems, and the work environment stays running smoothly and efficiently.
• Cloud management and migration: More and more companies are moving their data and applications to the cloud because of scalability, flexibility and cost savings. An outside party can oversee the migration, ensure a secure environment and handle day-to-day management.
• Cybersecurity and compliance: Cybersecurity is critical, especially with the increasing threat of cyber attacks. Securing corporate data and systems is a specialized task and, by outsourcing this, you know that the security of your IT environment is at a high level and that the situation is continuously monitored.
• Application management: Many organizations use a diverse array of applications for their daily operations. However, managing, updating and optimizing this software can become quite complex. A specialized partner can ensure that applications are always up-to-date and well-integrated.
• Helpdesk and support services: An IT help desk provides employees with quick and efficient support for technical questions and problems. By outsourcing this service, you ensure that your employees are helped immediately when problems arise, without the need for an in-house team.

What are important benefits and concerns?

IT outsourcing offers several benefits that can help your company operate more efficiently and respond faster to changes in the marketplace. But as with any strategic choice, there are some concerns you need to consider, see:

Benefits of outsourcing IT services

• Cost efficiency: One of the biggest benefits of IT outsourcing is cost savings. You pay for specific services without having to invest in expensive infrastructure, technology or in-house staff.
• Access to expertise: IT service providers have specialized teams with the latest, up-to-date knowledge and skills. This means your organization is always up to date with the latest developments without having to invest in training itself.
• Scalability and flexibility: IT needs may grow or shrink depending on the stage your business is in. By outsourcing IT services, you can easily scale up or down without causing problems internally.
• Better security and risk management: By engaging an external party that specializes in (among other things) security, you are better prepared for potential threats. In addition, the partner ensures compliance with the latest laws and regulations, so your data is secure and managed in accordance with applicable requirements.
• Focus on core activities: By outsourcing operational IT tasks, your team can focus on core activities and strategic projects that contribute to the growth of your business.

Points to consider when outsourcing IT services

• Dependence on outside vendors: By outsourcing certain IT services, you are relying on the expertise and reliability of an outside party. This can sometimes lead to a dependency that doesn't always make you flexible.
• Communication and alignment: It is essential to make clear agreements and communicate well with the external party. Regular updates and consultation moments ensure that your expectations are met and that everyone stays on the same page.
• Security of sensitive data: When outsourcing IT operations, you are providing access to your company data. It is important to be sure that the external partner meets high security standards and that there are clear agreements on handling sensitive information.
• Cost management: Although outsourcing often leads to cost savings, unexpected costs can still crop up. Make clear agreements about the budget and avoid additional costs such as additional services.