Managed Services

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IT is the foundation of your organization. You are no exception if virtually all processes are founded on technology. To keep growing and thriving, it is important to closely monitor and - if necessary - implement innovations within IT. That can be a big challenge, especially if IT is not your core business.

 

As a Managed Services Provider, we take that role from you. We become your IT department and partner. We use our IT knowledge to make your organization as efficient as possible. And your colleagues, end users and even your customers will reap the benefits.

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What does Managed Services entail?

Managed Services is a collaboration model where an external party, such as Valid, becomes responsible for some or all of an organization's IT management and support. This includes the day-to-day management of IT infrastructures, systems, and applications, allowing an organization to focus on its primary activities. By choosing Managed Services, companies gain access to specialized expertise, modern technologies, and ongoing support through an external partner (Managed Services Provider or MSP), without the worry and hassle of day-to-day IT management and any IT problems.

The pillars of Managed Services: Modern Work, future-proof IT infrastructure and optimal security

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We support you across the full breadth of IT

  • End user support: Professional support. Remote or on-site service desk.
  • Advice and projects: we like to think with you.
  • Licenses: The best fit and most cost effective solution for your IT licensing.

We are your help desk

As a Managed Services Provider, implementing the technology is only the first step. After that, we are there for you to provide first- or second-line IT support at times of need, with an eye on minimizing downtime and maintaining operational efficiency.

If necessary, we act as a connecting link between the technology and your suppliers of peripherals such as printers or laptops. This way we relieve you of as much of your worries as possible.

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The benefits of choosing Managed IT Services

Choosing a Managed Services Provider (MSP) has several key benefits for businesses:

  • Cost control: Predictable monthly expenses without unexpected IT costs.
  • Service continuity: Proactive monitoring and maintenance prevents many problems. If issues do arise, the MSP ensures service continuity .
  • Scalability: IT support can grow with the changing needs of the organization.
  • Access to specialized expertise: Benefit from the knowledge and experience of IT experts.
  • Use of the latest technologies: MSPs stay up-to-date with the latest technological developments and security standards.
  • Focus on core business activities: Internal teams can fully engage in primary business activities without daily IT concerns

What it brings to your organization and colleagues

Maximum productivity and adoption

Your employees must be comfortable, effective and efficient to be optimally productive for your organization.

Future-proof IT infrastructure

To continue to grow and control costs, you need a flexible and scalable infrastructure.

Reliable IT, matching the business

Leave IT to an experienced partner to focus on your organization's core business.

Optimal safety

To protect infrastructure and business processes, your organization's security must be up to date.

Getting Started with IT Managed Services

Preparation

To ensure a seamless implementation to Managed Services, proper preparation is crucial. We make clear agreements and align expectations. From the beginning, the required efforts and expected customer involvement are clearly communicated.

Adoption

At the same time, we work to build end-user confidence in the new product. This can be achieved in several ways. Depending on the situation, we coordinate an appropriate transition. This can be done with documentation, classroom training or, for example, according to the train-the-trainer principle. Our approach focuses not only on the implementation, but also on the impact on people, organization, processes and information.

Support

As a partner, you want to be able to lean on the expertise of experts. That makes perfect sense to us. As your partner, we are always ready to serve your IT helpdesk or your end users. Moreover, by outsourcing IT services, you continuously benefit from our knowledge. We keep an eye on market developments and test whether these can help your organization further.

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