Process Management

In rapidly changing markets, efficiency is essential. But are your business processes working optimally? Do you notice that some tasks take too much time, or that there is room for improvement in speed and ease of use? As an organization, you set goals and want to achieve them as efficiently and effectively as possible. You achieve this by optimizing your business processes with process management.

 

Process management is a systematic approach aimed at identifying, analyzing and optimizing business processes. The goal? To increase efficiency, improve quality and enable your organization to achieve its goals. By streamlining and better managing processes, you respond faster to market changes and better meet customer needs.

process management
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What does process management entail?

Process management maps the various flows of products, services and information within an organization. By analyzing and optimizing these processes, you identify bottlenecks and areas for improvement. Think of unnecessary steps, delays, poor coordination or superfluous actions. By taking targeted improvement measures, processes can run smoother, faster and more consistently.

This leads to more efficient operations and more value for the customer by, for example, making processes faster and more consistent, reducing the likelihood of errors and providing a better customer experience. At the same time, it creates more control over the interrelationships between teams, systems and activities. This creates an agile organization that can better respond to changes and opportunities in the marketplace.

Our approach: hands-on and customized

We take a practical and people-oriented approach to process management, based on our years of experience in process optimization. We understand that every organization is unique and tailor our approach to your specific goals and challenges. The steps: 

  • Process Identification: We identify the organization's current processes. This includes defining primary, support and management processes. Identifying these processes provides a clear delineation of the scope of improvement initiatives. 
  • Process Modeling: We visualize processes using flow charts, BPMN (Business Process Model and Notation) and other modeling techniques to understand the interactions between different activities and stakeholders. 
  • Process Analysis: We analyze processes to identify inefficiencies and bottlenecks. Using techniques such as SWOT analysis and root cause analysis, we discover where improvements are needed. 
  • Process design and improvement: We redesign processes to optimize performance. Consider simplifying workflows, automating tasks or implementing new technologies.
  • Process Implementation: Together with the team, we implement improvements. This requires change management, employee training, and adapting systems. Effective communication and stakeholder involvement are crucial.  
  • Monitoring and control: After implementation, we continue to follow the processes with KPIs and dashboards. Where necessary, we adjust and optimize further. 
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Change management is crucial to guide the human side of change; it ensures that employees understand, accept and embrace the new processes. Without process management, the process lacks structure, but without change management, support is lacking - only together do they ensure sustainable and successful change.

The benefits of process management

Proper implementation of process management offers several benefits:

  • Improved efficiency: By eliminating unnecessary steps and streamlining processes, organizations can work faster and with fewer resources.
  • Higher quality: Consistent and controlled processes reduce the chance of errors and increase the quality of products or services.
  • Cost reduction: More efficient processes reduce operational costs and ensure optimal use of resources.
  • Higher customer satisfaction: Reliable and faster processes lead to higher customer satisfaction and loyalty.

Our solutions

valid quick scan

Are your processes not working smoothly? Do you wonder if things could be faster, more efficient or more user-friendly? The Valid Quick Scan provides quick insight into your processes and bottlenecks. 

Valid's Business and Information Analysts help you to optimally align business processes and IT. Find out what our Business & Information analysts can do for you. 

In practice: insight and impact

Customer case: process insight at WML

WML was running into bottlenecks in its revision processing. Valid mapped the process with the Valid Quick Scan and translated the analysis into a clear improvement plan with process visualizations, gap analysis and directly applicable optimizations. 

Tools for identifying problems and changes

A structured approach helps to clearly identify problems and changes. This provides insight into processes, needs and value, as a basis for informed and effective next steps.

An effective approach to conducting a gap analysis

A gap analysis identifies processes, bottlenecks and desired changes. It provides insight into where you are as an organization, where you want to go and what steps are needed to achieve that.

What does a business and information analyst do?

Imagine this: you're at a birthday party and someone asks what you do. If you're a tester, developer or project manager, it's easily explained. But as a business and information analyst, it becomes a challenge.

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