Vacancies - Valid

In brief:

Do you already have experience as a Support Engineer and can't wait to grow further? Do you enjoy speaking to customers in Dutch, English, French or German? Are you the person who gives both solicited and unsolicited advice to colleagues to improve the process?

As an experienced Support Engineer you will be able, after a good familiarisation period, to resolve 85% of the incidents that come in to our Service Desk on a daily basis. You will join an experienced Service Desk team where you can use your knowledge and experience and where there are plenty of opportunities to develop yourself further.

Your daily duties include:

On a daily basis, you and your colleagues are responsible for handling the first-line calls that come in to our Service Desk via phone, chat, email or our Self Service Portal. You and your team will solve the majority of the first-line incidents. Of course, for more complex issues we have our 2nd or 3rd line departments ready so you can forward these tickets to them.You also compile user instructions and documentation and continuously work on improving the service and customer experience.
You transfer your professional methods, techniques and process knowledge to new or less experienced colleagues. As an experienced Support Engineer, you are an example and a point of contact within the team. In addition, you give advice on improvements in processes.

Your team

You will be part of our experienced Service Desk team where driven young people work and where a team manager and a team leader are present every day to guide, supervise and coach you in your development. The team treats each other professionally, but certainly also enjoys humor in the department. It is a close team and a team outing often occurs.

There are several experienced Support Engineers on the team who will take the time to get you up to speed and to whom you can always turn for questions. As a result, you will quickly be able to put your own knowledge and experience to use.
This growing team is part of our Managed Services service, where over 130 ambitious IT professionals work daily for dozens of outsourcing clients.

What you can expect from us:

A challenging job at an ambitious ICT service provider. We are growing and find it important that our people grow with us, which is why we have a unique Career Program for our Support Engineers in which a concrete step-by-step growth path is set out. This way you get a boost at every step in your personal and technical development. And further?

A good salary between €2,700 and €3,500 gross per month, (depending on your prior education, experience and knowledge);
A laptop and a phone plan;
A lease car/mobility budget;
A training budget.

What we expect from you:

That you have completed at least an MBO-3 or MBO-4 education (towards IT);
You are fluent in Dutch and English;
You are proficient in German and French languages;
You have 1-3 years of experience working on a Skilled Service Desk;
Knowledge and experience in ITIL, Windows 11 and Office365 and may already be certified in these, or otherwise willing to obtain them;
You are eager to share and expand your acquired knowledge and experience.